Getting Started
How RELMX works, start to finish.
A plain walkthrough for photographers and media companies — set up your business, shoot a property, get it edited, deliver it, and get paid.
- Set Up Business
- Create Project
- Upload
- Editing
- Review / Enhance
- Deliver
- Get Paid
1. Getting started
Create your account, confirm your email, and tell RELMX you're a Photographer / Media Company so your workspace is set up for shooting and delivering listings.
- Sign up with your email and password, then confirm the message we send you.
- On the welcome screen choose Photographer / Media Company. Realtors and editors pick their own option here instead.
- You land on your dashboard: current projects, quick actions, and the left menu for everything else.
- An administrator can change your account type later if you picked the wrong one.
2. Set up My Business
My Business is your Business Center for your public page, services, booking settings and client relationships.
- Add your business name, contact details, service area and logo for your public page and invoices.
- Build your services and packages with your own prices — these are what your clients pay you.
- Turn on your public booking page if you want clients to request shoots themselves.
- Review your client-facing settings before you send anything out.
3. Connect your tools
Two connections do most of the work: payments and your calendar.
- Connect Stripe under Integrations so clients can pay through RELMX and payouts can go to your connected account.
- Connect Google Calendar under Integrations so confirmed RELMX shoots appear on your own calendar.
- RELMX remains the source of truth for the one-way Google Calendar sync; disconnecting stops future sync.
4. Create your first project
A project covers one property address and the photo and/or video work selected for that order.
- Start a new order and enter the property address.
- Choose Photo, Video, or Photo + Video. Standard HDR editing is $0.99 per finished image; your exact photo rate and any video package price appear in Review & Pay.
- Upload your RAW brackets by dragging them in. Large uploads keep going in the background and pick up where they left off if your connection drops.
- Upload and submit every selected media type, then use Review & Pay. Nothing is sent to an editor until you review and pay.
5. While it's being edited
You can watch the project move without chasing anyone.
- The project page shows the current status from submitted through to delivered.
- A RELMX editor is assigned to the work. Typical turnaround is 24 hours for photo editing and 48 hours for editor-cut video.
- Editor-uploaded finals remain in the editor workspace while work is in progress. They appear in your project when the editor clicks Mark Delivered.
- After delivery, review the finished media from the project. One change request is included for each delivered photo or eligible editor-video stream; further help goes through Support.
6. Working with finished media
Once finals land, the project becomes the home for everything about that property.
- Browse and download your finals straight from the project.
- Use Alter on a finished photo for 2 X Credits ($0.50) per alteration on a photographer account.
- Use markup and callouts to add arrows, notes and highlights on a photo.
- Add extra photos, videos, floor plans, a 3D tour link and other property files to the same project.
7. Deliver to your client
You choose exactly what goes out, and whether money is owed first.
- Choose which finished and additional photos to include; current-project floor plans and 3D tours travel with the package.
- Choose Require payment, Already paid, or No payment required. Enter the amount only when payment is required.
- Send to a client with a RELMX account, or to any email address as a guest delivery.
- Guest delivery links stay valid for 45 days.
- If a balance is owed, your client can see previews but downloads stay locked until they pay.
- Once unlocked, they get full-resolution files and MLS-sized versions.
8. After delivery
Deliveries stay live, so you rarely need to start over.
- When a client pays, downloads unlock on their existing link — no new link needed.
- Newly included photos and other assets from this project appear on the existing delivery; its prepared Download All files rebuild when the delivered set changes.
- A newly approved video is not released automatically. Resend the delivery to include that video.
- Download All builds a prepared ZIP in the background. It shows "preparing" briefly, then downloads, and rebuilds itself when the files change.
- Resending sends a fresh link and invalidates the previous guest link.
9. Running your business in RELMX
The left menu holds the day-to-day tools.
- My Orders for active and past RELMX editing projects.
- My Business for your public page, services, incoming requests and client-facing business settings.
- Calendar for shoots, booking requests and availability.
- Connections for the clients and editors you work with.
- Integrations for Stripe and Google Calendar.
- Alter Photos and Credits for credit-based photo changes.
- RELMX Academy for purchased courses and lessons.
- Account for your name, email and password; the appearance switch stays in the workspace header.
- Support Chat when you need help from RELMX.
10. Common questions
The handful of things people ask most.
- My upload stopped — reopen the project; uploads resume from where they stopped rather than starting over.
- Download All says preparing — the ZIP is still being built. Give it a moment and it will download.
- My client can see photos but can't download — there's still a balance owed. Once it's paid, downloads unlock.
- My client didn't get the email — ask them to check spam, then resend the delivery.
- They paid but it still looks locked — refresh the delivery page. If it remains locked, contact Support.
- Still stuck — use the Get in touch form on Support, or live chat from inside your dashboard.
Ready to shoot your first project?
Create your account and follow the same steps above, or reach out if anything is unclear.